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Moving forward: using digital to cater to the new luxury Millennials | By Richard Hatter

General Manager at Hotel ICON Hong Kong
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Synopsis

Richard Hatter is the GM of Hong Kong’s Hotel ICON. He understands that to succeed with Millennials, hoteliers must deliver personal attention that appeals to this demographic’s tech-savvy, highly developed sense of self.

Richard Hatter darkRichard Hatter light
Richard Hatter
General Manager at Hotel ICON Hong Kong
Hotel ICON
Hotel ICON
Kowloon, Hong Kong (SAR)
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Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities - but in a refreshingly modern, stylish and international environment.