The rise of robotics in hospitality

By Galen Collins, Professor, School of Hotel and Restaurant Managment, W.A. Franke College of Business, Northern Arizona University | 24 Nov 15

Robots have come a long way from their simple industrial beginnings, writes Galen Collins of Northern Arizona University. Have they reached the level of sophistication that they can be deployed in the warm, guest-centric environment of a hotel? This article is reprinted with permission from the HITEC 2015 Special Report.

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About Northern Arizona University

The mission of the School of Hotel & Restaurant Management is to develop students’ professional and technical competence in preparation for leadership responsibilities in hospitality-related enterprises. The undergraduate degree curriculum is designed to provide intellectual growth, communication skills, ethical awareness, appreciation of values and society, and professional knowledge of the hospitality industry.
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