Foresight and innovation in
the global hotel industry

Tomorrow’s Guestrooms in Hong Kong | By Dr. Basak Denizci Guillet

Associate Professor at Hong Kong Polytechnic University
Dr. Basak Denizci Guillet darkDr. Basak Denizci Guillet light

Synopsis

In 2013, the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) joined hands with its teaching and research hotel, Hotel ICON, to organize a global competition to shape guestrooms of the future. Dr. Basak Denizci Guillet of PolyU walks us through the winning entries. After installing the winning applications in the hotel and gathering guest feedback for several months, one conclusion from the exercise was that too much technology can actually undermine the guest service experience.