Tomorrow’s Guestrooms in Hong Kong

By Dr. Basak Denizci Guillet, Associate Professor at Hong Kong Polytechnic University | 24 Nov 15

In 2013, the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) joined hands with its teaching and research hotel, Hotel ICON, to organize a global competition to shape guestrooms of the future. Dr. Basak Denizci Guillet of PolyU walks us through the winning entries. After installing the winning applications in the hotel and gathering guest feedback for several months, one conclusion from the exercise was that too much technology can actually undermine the guest service experience.

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About School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University

PolyU's School of Hotel and Tourism Management is a world-leading provider of hospitality and tourism education. It was ranked No. 2 internationally among hotel and tourism schools based on research and scholarship, according to a study published in the Journal of Hospitality and Tourism Research in November 2009. With 65 academic staff drawing from 19 countries and regions, the School offers programmes at levels ranging from Higher Diploma to Ph.D. Currently a member of the UNWTO Knowledge Network, the School was recently bestowed the McCool Breakthrough Award by the International Council on Hotel, Restaurant, and Institutional Education (I-CHRIE) recognising its breakthrough in the form of its teaching and research hotel – Hotel ICON – the heart of the School's innovative approach to hospitality and tourism education.
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