Foresight and innovation in
the global hotel industry

Talent development: Mind the gap & find the opportunities | By Heather Jacobs

Global HR Leader at Four Seasons Hotels and Resorts
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Synopsis

Four Seasons is a company renowned not only for the high quality of its properties and management execution, but also, somewhat less gratifyingly, as an employer that offers a very long path the reach a coveted General Manager position. How could this path be shortened? Heather Jacobs, the company’s Senior VP International Human Resources, put that challenge to a number of student teams competing at the 2016 Young Hoteliers Summit, and she describes the outcomes for the Hotel Yearbook.

Four Seasons is a company renowned not only for the high quality of its properties and management execution, but also, somewhat less gratifyingly, as an employer that offers a very long path the reach a coveted General Manager position. How could this path be shortened? Heather Jacobs, the company’s Senior VP International Human Resources, put that challenge to a number of student teams competing at the 2016 Young Hoteliers Summit, and she describes the outcomes for the Hotel Yearbook.