Taking the guest experience to the next level with mobile access | By Markus Boberg
Synopsis
Providing guests with the ability to unlock guestroom doors using personal smart devices is no longer just a futuristic concept or non-essential amenity. With record numbers of hotels around the globe now adopting digital key solutions in order to streamline operations and better serve the increasingly tech-savvy, mobile- oriented generation of guests, mobile access solutions are going mainstream. As Christophe Sut of ASSA ABLOY Hospitality explains, growing demands for instant service have spurred hoteliers to seek out platforms that minimize wait times and inconvenience. With continuing advancements in mobile access innovation, more and more hospitality professionals are finding that they too are able to benefit from a solution that takes personal budgets and needs into account, while allowing them to tap into today’s increasingly mobile lifestyles in a way that maximizes guest satisfaction without jeopardizing security.