Ian Millar, Manager of Institute of Business Creativity & Senior Lecturer at EHL Hospitality Business School | 9 Sep 13
In the not-too-distant future, more and more services and hotel-guest communication are likely to move out of the realm of face-to-face interaction and onto our mobile devices, writes Prof. Ian Millar, the technology specialist at Switzerland’s Ecole hôtelière de Lausanne. Here he takes us on a tour of some of the myriad touchpoints that may soon be taken over by cleverly designed smart phone apps, fundamentally empowering guests… and changing their hotel experience.
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About EHL Hospitality Business School
EHL Hospitality Business School (Lausanne) is an ambassador for traditional Swiss hospitality and has been a pioneer in hospitality education since 1893 with over 25,000 alumni worldwide and over 120 nationalities. EHL is the world's first hospitality management school that provides university-level programs at its campuses in Lausanne and Chur-Passugg, as well as online learning solutions. The School is ranked n°1 by QS World University Rankings by subject and CEOWorld Magazine, and its gastronomic restaurant is the world's only educational establishment to hold a Michelin Star.visit website