Going mobile!
By
Ian Millar, Professor at Ecole hôtelière de Lausanne | 9 Sep 13
In the not-too-distant future, more and more services and hotel-guest communication are likely to move out of the realm of face-to-face interaction and onto our mobile devices, writes Prof. Ian Millar, the technology specialist at Switzerland’s Ecole hôtelière de Lausanne. Here he takes us on a tour of some of the myriad touchpoints that may soon be taken over by cleverly designed smart phone apps, fundamentally empowering guests… and changing their hotel experience.
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About Ecole hôtelière de Lausanne (EHL)
Ecole hôtelière de Lausanne (EHL) is an ambassador for traditional Swiss hospitality and has been a pioneer in hospitality education since 1893. It has created and inspired a unique professional community of 25,000 hospitality managers, united by the values and the legacy of EHL. EHL offers five academic programs; a Bachelor, a Master of Science, a blended MBA and a suite of professional development courses. The academic portfolio is developed to evolve and adapt to the needs of both the industry and the students, and offers a wide range of possibilities that make an EHL education flexible and accessible to young talents from all around the world. EHL is regularly recognized as the best hotel management school in the world, offering university studies to over 3000 enthusiastic and talented students from over 100 different nationalities. EHL is a member of EHL Group, a life-long learning partner for the hospitality industry.
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