The hospitality gene: a beast, a blessing and a payoff

By Benjamin Jost, CEO of TrustYou | 27 Sep 13

You can take the hotelier out of his/her hotel, but you can’t take the hospitality gene out of them. Like or not, if you are a hotel executive, attention to detail – noting each and every last service detail around you – is in your blood. There is no escaping it, even when you’re on vacation. Benjamin Jost, CEO of TrustYou, describes how this focus on nuances that your non-industry traveling partners are blind to can lead to measurable improvements in ADR… an ROI on the hospitality gene.

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About TrustYou GmbH

TrustYou helps companies win through the power of listening and provides a guest feedback platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to: create unlimited opportunities to listen and respond to guests’ needs, understand all reviews across the web and make better business decisions, and publish hotel reviews on the website and on Google and allow positive feedback to influence bookings. TrustYou empowers companies to earn trust, make better decisions, and ultimately, win.
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