Hotel trends 2014: The industry moves forward

By Rohit Verma, Professor at Cornell School of Hotel Administration , Glenn Withiam, Director of publications for the Center for Hospitality Research | 17 Jan 14

Each year Rohit Verma and Glenn Withiam of the Cornell Center for Hospitality Research take the pulse of the hotel industry, identifying newly emerging trends and assessing their potential impact on the business. In this article, they summarize for us the findings of their most current research, which validates some earlier observations while positing thought-provoking questions about new developments. One of which may be the most provocative of all: “Could it be that the best service is no personal service at all?”

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About Cornell Nolan School of Hotel Administration

The Cornell Peter and Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.
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