The world has changed – we must reexamine the role of hotel IT manager

By Carson Booth, CEO of Berlin-based SnapShot GmbH | 29 Dec 14

Four areas are driving a fundamental shift in the role, priorities and authority of the hotel IT manager, writes Carson Booth of Starwood Hotels & Resorts Worldwide. Hotel owners and operators must rethink how the role supports, protects and enables today’s hotel.

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About Starwood Hotels & Resorts

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,200 properties in some 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, element® and the recently introduced Tribute Portfolio™. The Company boasts one of the industry"s leading loyalty programs, Starwood Preferred Guest (SPG®), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood recently announced plans to spin off its Starwood Vacation Ownership, Inc. business, a premier provider of world-class vacation experiences through villa-style resorts and privileged access to Starwood brands, into a standalone public company by the end of 2015.
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