How I envision a personalized guest experience in 3 years

By John Bowen, Founder and CEO at MediaConcepts | 12 Oct 14

“Technology does not have to feel impersonal,” writes John Bowen of MediaConcepts. In the next three years, he believes that newer, smaller and smarter devices will utterly change the way we send, receive and process information, and visionary hotel companies will apply these developments to improving the guest experience.

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About MediaConcepts Pte. Ltd.

MediaConcepts is an innovative provider of integrated digital solutions that help global hospitality organisations elevate their guest experience and optimise revenue. By combining years of industry knowledge, user experience expertise, technological know-how, and a robust suite of web-based applications, MediaConcepts enables its clients to create emotional connections that drive engagement, booking conversion and loyalty. Focused on enriching the guest experience at every touch point, its products and services include multi-device website design and development with integrated online booking; a content management system (CMS) with strong workflow and personalisation capabilities; guest management and communication tool; corporate and group booking; integration into property management systems; and a mobile application that offers guests a more intuitive way to access information and services throughout their stay.
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