Humans need not apply

By Ian Millar, Professor at Ecole hôtelière de Lausanne | 12 Oct 14

As consumers, we quite happily encounter non-human providers of information and services in a number of everyday situations – such as when we buy airline tickets online, without any human middleman necessary. So why not in hotels, asks Prof. Ian Millar of the Ecole hôtelière de Lausanne? In this editorial, Ian foresees the inevitable introduction of certain robotic solutions in hotels… unless laws, trade unions and special interest groups block the way.

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About Ecole hôtelière de Lausanne (EHL)

Ecole hôtelière de Lausanne (EHL) is an ambassador for traditional Swiss hospitality and has been a pioneer in hospitality education since 1893. It has created and inspired a unique professional community of 25,000 hospitality managers, united by the values and the legacy of EHL. EHL offers five academic programs; a Bachelor, a Master of Science, a blended MBA and a suite of professional development courses. The academic portfolio is developed to evolve and adapt to the needs of both the industry and the students, and offers a wide range of possibilities that make an EHL education flexible and accessible to young talents from all around the world. EHL is regularly recognized as the best hotel management school in the world, offering university studies to over 3000 enthusiastic and talented students from over 100 different nationalities. EHL is a member of EHL Group, a life-long learning partner for the hospitality industry.
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