The challenges of retaining Gen Y employees

By John Fong, Director of Marketing & International Relations and an Associate Professor at The Emirates Academy of Hospitality Management (EAHM), Nabil M. Ramadhan, Group Chief Human Capital Officer for the Jumeirah Group | 12 Apr 16

Much has been written about Gen Y: their many positive qualities as well as those that pose challenges to hospitality managers responsible for developing them. On behalf of the Hotel Yearbook, John Fong of the Emirates Academy of Hospitality Management in Dubai sat down with Nabil M. Ramadhan, Group Chief Human Capital Officer at Jumeirah, to learn how this renowned luxury group is handling the integration of Gen Y staff.

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About Emirates Academy of Hospitality Management

The Emirates Academy of Hospitality Management (EAHM) in Dubai is one of the world's leading hospitality business management schools and an integral part of the global luxury hotel company, Jumeirah Group. It is a leading provider of university-level hospitality business education and offers both undergraduate and postgraduate degrees designed to develop the hospitality leaders of the future. EAHM works in academic association with Ecole hôtelière de Lausanne and all programmes of study are fully accredited by the Ministry of Higher Education and Scientific Research in the United Arab Emirates, the Institute of Hospitality in the United Kingdom and THE-ICE (International Centre of Excellence in Tourism and Hospitality Education) in Australia. It is also a higher education member of the Council of International Schools (CIS).


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