How human is human capital management technology?

By Bernard Ellis, President and Founder at Lodgital Insights LLC | 12 Apr 16

Every new innovation in front-of-the-house technology seems to be greeted with the fear that it will take the human element out of guest service, seen by many as the last true differentiator in our commoditized industry, writes Bernard Ellis of Infor. This does not have to be the case.

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About Infor

Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both.
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