Not learning from an error is an error

By Priyanko Guchait, Associate Professor at University of Houston | 12 Apr 16

Hospitality organizations are faced with the possibility of errors every day, writes Priyanko Guchait of the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston. But organizations that value growth, change, experimentation, innovation, and learning – that is, entrepreneurial companies as opposed to bureaucratic companies – tend to have more positive attitudes towards errors. He explains in The Hotel Yearbook’s upcoming edition on Talent Development how to assess employees’ error management skills.

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About University of Houston

Conrad N. Hilton College of Global Hospitality Leadership offers undergraduate, graduate and doctoral degrees at the University of Houston, a Carnegie-designated Tier One public research university serving more than 40,500 students in the most ethnically and culturally diverse region in the United States. Home to the Hospitality Industry Hall of Honor, the Hospitality Industry Archives and a state-of-the-art beverage and food lab, Hilton College is consistently ranked among the top hospitality programs in the world.
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