A CEO’s perspective on technology

By Bill Walshe, CEO at Viceroy Hotel Group | 12 Dec 16

Are we optimally realizing the role technology can play in revenue generation yet? As we apply technological solutions to many of our challenges in the hotel industry, how can we be sure that we won’t discount safety in favor of innovation? Given its widening role, where does IT optimally fit in the organizational chart of a hotel management company? And when will the hotel business see its first CEO whose career was shaped as a manager with one of the leading technology brands of our time? Bill Walshe, CEO of Viceroy Hotel Group, ponders these questions.

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About Viceroy Hotel Group

Viceroy Hotel Group delivers one-of-a-kind lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. Signature brand amenities and services created for the diverse business and leisure guests include dynamic dining venues featuring world-class culinary talents and destination spas specializing in health, fitness and beauty. Current properties include hotels and resorts in Abu Dhabi, Anguilla, Beverly Hills, Miami, New York, Riviera Maya, San Francisco, Santa Monica, Snowmass, St. Lucia and Zihuatanejo with forthcoming openings in Algarve, Cartagena, Chicago, Dubai, Panama and Turkey. Viceroy Hotel Group is a member of the Global Hotel Alliance (GHA) DISCOVERY, a unique loyalty program offering exclusive benefits and experiences to its members, at over 550 hotels around the world.
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