Building an adaptive security program for the hotel industry

By Dileep Sreedharan, Information Security Director of the Jumeirah Group | 20 Dec 16

Cyber attacks in the hotel industry are on the rise, and in particular, this year, there has been a series of high- profile data breaches affecting payment cards and guest data. Experts had already warned that the hotel industry would be the next big target for cybercriminals. Cyber criminals are releasing technology-focused malware such as MalumPoS that are designed to target systems running point of sale systems. The industry is also facing an unprecedented technology revolution that provides innovative solutions either to enhance the guest experience or to improve the operational efficiency of staffs. For the Hotel Yearbook, Jumeirah’s Dileep Sreedharan provides a practical guide to security.

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About Jumeirah Group

Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts. Jumeirah Hotels & Resorts includes Jumeirah at Etihad Towers in Abu Dhabi; Burj Al Arab Jumeirah, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Bilgah Beach Hotel in Baku; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Grand Hotel via Veneto in Rome; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; Pera Palace Hotel Jumeirah in Istanbul; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London. Jumeirah Group also runs the luxury serviced residences brand Jumeirah LivingTM; the wellness brand Talise; Jumeirah Restaurants; Wild Wadi WaterparkTM; The Emirates Academy of Hospitality Management; and SiriusTM, its global loyalty programme.
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