Guest value: the limiting factor to digitization in hospitality
Pierre Boettner , founder and CEO, hospitality pulse | 9 Dec 16
When it comes to digitizing key aspects of a hotel stay, are hotels thinking through the impact on the guest?
Pierre Boettner, co-founder of hospitalityPulse, addresss a few hard questions, namely: Are we adding real
for our guests? Are we drawing the right conclusions from new technologies, and from technological
other industries have introduced? In short: Are we even on the right track?
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About hospitalityPulse, Inc.
To achieve optimal market penetration and price in a transparent market without
diluting the product value, hotels are significantly overselling the lowest priced
categories. Using disparate reports, Staff then guesstimates the value and importance
of guests and their needs, and assigns better rooms on a ‘trial-and-error’ basis until all
are accommodated. hospitalityPulse ensures optimal room assignment at all times to
all guests, and specifically those most valuable to the chain, the brand and hotel
management, thereby considerably increasing guest loyalty and spend.visit website