The business of housekeeping: Is technology in housekeeping an option or a prerequisite? | By Eric Rogers
Synopsis
Technology has the potential to enhance the guest experience in many ways. One of them, perhaps not immediately recognized by hoteliers, is to automate housekeeping operations, which will not only streamline processes and increase productivity, but give housekeeping staff greater opportunities to interact with guests. Eric Rogers, Vice President EMEA of FCS Computer Systems, explains.