Digital is metamorphosing hotel operating structures

By Sophie Perret, Director at the HVS London office. , Peter O’Connor, Chaired Professor of Digital Disruption at ESSEC Business School | 23 Feb 17

With travel becoming increasingly digital, existing relationships are being disrupted, write HVS’s Sophie Perret and Peter O’Connor from ESSEC Business School. Digital is facilitating the introduction of new and innovative business models, many of which will have far reaching consequences for how the sector operates and the future role of hotel brands.

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