If You Don't Give Guests What They Want They'll Go Elsewhere - How Hoteliers Can Increase Revenue & Satisfaction by Giving Guests What They Want When They Want It

By Pierre Boettner , founder and CEO, hospitality pulse | 7 Sep 17

The hotel shopping model is changing. We see it in the growth of vacation rental sites like Airbnb and HomeAway. We see it in the shift from cookie cutter chains to boutique hotels that reflect the uniqueness of their location. And we see it in the travel trend toward personalization.

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About hospitalityPulse, Inc.

To achieve optimal market penetration and price in a transparent market without diluting the product value, hotels are significantly overselling the lowest priced categories. Using disparate reports, Staff then guesstimates the value and importance of guests and their needs, and assigns better rooms on a ‘trial-and-error’ basis until all are accommodated. hospitalityPulse ensures optimal room assignment at all times to all guests, and specifically those most valuable to the chain, the brand and hotel management, thereby considerably increasing guest loyalty and spend.
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