Mobile Check-In & Check-Out: There’s So Much More on the Way

By Jos Schaap, Founder and CEO of StayNTouch | 26 Sep 17

There has been a great deal written about how more and more people use mobile devices to book both air travel and make hotel reservations. There is little doubt that the proliferation of mobile devices within the travel ecosystem is increasing year over year. A Phocuswright research study in 2016 which focused on the mobile landscape outlined that travelers turn to their smartphones when deciding where to go, choosing travel products, during their trip and for sharing experiences. In another report from Phocuswright called Chat, Shop, Buy, released in April of 2016, researchers analyzed how travelers were using their phones at a granular level. Over 28% of survey respondents use their device to message the hotel to say "thank you, 20% used their device for room requests, and 19% used their device for mobile check-in and out.


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About StayNTouch Inc.

StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a full Hotel PMS and PMS Mobile Overlay bring mobility to both hotel staff and guests. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.
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