Harnessing technology for a competitive advantage
Neil Foster, Hospitality technology executive | 13 Nov 17
The role of the hotel IT manager is evolving, writes Neil Foster. Today he or she is as an internal consultant and
educator who makes sense of the “noise”, a connector who seeks to understand the needs of the people and
processes involved. Central to the hotel operation in terms of influence, the new role is more business analyst
operating at the forefront, less technician working behind the scenes.
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About Hospitality Financial Technology Professionals (HFTP)
Based in Austin, Texas, HFTP is the professional association for financial and IT personnel working in
hotels, resorts, clubs, casinos, restaurants, and other hospitality-related businesses. The association
provides continuing education and networking opportunities to more than 4,300 members around
the world. HFTP also administers the examination and awards the certification for the Certified
Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional
(CHTP) designations. HFTP was founded in 1952 as the National Association of Hospitality