Our journey to hospitality technology Nirvana

By Pete Simpson, Senior VP Global Business Technology at protel hotelsoftware | 13 Nov 17

Hotel technology has seen some amazing progress – though it may seem to be in a state of chaos at the moment, writes Pete Simpson. In this article, he makes a compelling case for coming together to build an “Enterprise Hospitality Framework” that would allow the industry to extend the hospitality eco-system beyond the confines of the hotel, and deliver amazing, targeted, data-driven recommendations and offers to customers. To make this happen, he says, it will require fearless vendors and the combined voice of the hotel chains.

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About protel hotelsoftware GmbH

Hotel software made in Germany. protel is the hotel PMS and platform pioneer with over 14,000 hotel customers in 90+ countries. protel's enterprise hospitality platform is a breakthrough for the industry. It's the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to a central level. This secure, vendor-neutral, open infrastructure provides storage of, access to, and integration with data from any guest touchpoint in real-time. As a result, hotel CEO's, CIO's and CMO's can take control of their technology infrastructure and create best of breed ecosystems to deliver best-in-class guest experiences. protel's global headquarters were established 25 years ago in Dortmund, Germany, and U.S. headquarters are in Atlanta, Georgia.


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