Not your father's ERP

By Nick Price, CIO at citizenM | 14 Nov 17

Hotel companies have been stuck for too long with an information systems architecture conceived well into the last century, and built around a notion of a Property Management System (PMS) at the center of everything that a hotel does or will do, writes NetSys Technology’s Nick Price. Building on his ground-breaking article in last year’s edition of the Hotel Yearbook, Nick further refines the Hotel OS architecture concept he described in 2017 by revisiting another legacy concept whose time has come: Enterprise Resource Planning.

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About citizenM Hotels

citizenM is a unique breed of hotels which sets new standards in the hospitality industry. Instead of sticking to the industry's 'givens', it figures out exactly what modern travellers want and need. The innovative concept aims to offer guests an affordable luxury lifestyle and provides sustained premium returns to all stakeholders. citizenM was established by Rattan Chadha, the founder and former CEO of the fashion brand Mexx. The group opened its first hotel at Amsterdam Schiphol Airport in 2008, and currently has 9 hotels open in cities such as London, Paris, New York, Amsterdam, Glasgow, Rotterdam. citizenM currently has 15 additional hotels under development in Paris, Copenhagen, Los Angeles, San Francisco, Seattle, Boston, Taipei, Shanghai and Kuala Lumpur. citizenM primarily acts as owner-operator, but is also open to consider joint ventures, leases, and management agreements. The group has a strategic expansion plan focusing on Europe, Asia, and North America. In Europe, the company is actively pursuing opportunities in Geneva, London, Milan, Munich, Paris, Rome, Stockholm, Zurich, and Copenhagen and aims to create multiple hotels per destination.
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