Is your property’s technology ready for the guest service convergence?

By Joey Yanire, Assistant VP of mobile access lodging systems for dormakaba | 16 Nov 17

Hotel guests want a personalized guest experience. When guests feel welcome, they value their stay, become loyal clients, and generate additional revenue. As dormakaba’s Joey Yanire explains, most properties have the ability to provide a personalized experience if they simply unify the data at their fingertips and put it to work. “Guest service convergence” is the process of unifying data from emerging and existing technologies into actionable insights that enable hoteliers to provide guests with a memorable, highly personal property experience. How prepared is your property for tomorrow’s guest service convergence?

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About dormakaba

dormakaba is one of the top three companies in the global market for access and security solutions. With strong brands such as Dorma and Kaba in our portfolio, we are a single source for products, solutions, and services related to doors and secure access to buildings and rooms. With around 16,000 employees and numerous cooperation partners, we are active in over 130 countries. dormakaba is headquartered in Rümlang (Zurich/Switzerland) and generates an annual turnover of over CHF 2 billion.


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