What lies ahead for the hotel industry? No one knows. We cannot see where economic indicators will go, where the next financial or political crisis will come from, or how consumer tastes will evolve in the future. As Lee Pillsbury argues, what we do know is that the pace of change is not only continuing but accelerating, across industries – and that the most critical skillset any hotel manager, owner or brand executive can have, is the ability to see around the corner.
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