30 December 2012|The 2013 edition featured the first interview with Steigenberger’s new CEO Puneet Chhatwal, as well as a conversation on leadership in uncertain times between Gene Ference and the Dorchester Group’s CEO Chris Cowdray. Our second Special Report appeared, “Spa 2020” – a look at how the spa and hotel industries might overlap, intersect, integrate, compete and collaborate seven years in the future, with spa industry opinion leaders contributing from New York, Bangkok, Washington, Miami and Hong Kong. And as it does every year, the Hotel Yearbook 2013 contained a number of articles on thought-provoking management subjects and ideas ranging from crowdsourcing and micro-branding to behavioral economics and scenario planning.
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