HYB Special Edition - Technology 2017

22 November 2016|The Hotel Yearbook launches its 4th annual look at hotel technology trends. This 100-page e-book features contributions from more than 30 opinion leaders around the world on the outlook for technological innovation in several key areas affecting the future success of a hotel enterprise. It covers a wide range of technology issues, from robotics and revenue management to managing IT talent, a wide range of topics guaranteeing that there is something in it for everyone concerned with integrating technology in their operations. Underscoring its focus on innovation, The Hotel Yearbook 2017 – Technology includes a special section featuring 18 hospitality start- ups, each making use of different tech approaches to provide creative solutions to hospitality challenges. As in past editions, our partner is HFTP.

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GUEST EDITOR IN CHIEF

Floor Bleeker - CIO Middle East & Africa and Global Accor Strategic Programs
Floor Bleeker joined Mövenpick Hotels & Resorts in 2013 in the position of Chief Information Officer. As a member of the company’s Executive Committee, he is responsible for IT strategy, program development and implementation across the group. He also oversees the IT shared service organization covering Mövenpick Group, Mövenpick/Marché Restaurants, Mövenpick Fine Food and Mövenpick Wine. Prior to joining Mövenpick Hotels & Resorts, Floor worked with the Jumeirah Group in Dubai, UAE for over twelve years, where he most recently held the position of Vice President Business Solutions responsible for the IT team looking after IT strategy, solution development, project management, portfolio management, international expansion, SBU operations and digital marketing. Floor brings over fifteen years of international hospitality technology experience to Mövenpick Hotels & Resorts.

In this Edition

• A CEO’s perspective on technology
  By Bill Walshe, CEO at Viceroy Hotel Group
  View from the top...
• Big data and big trends mean big opportunity for revenue managers in 2017
  By Tammy Farley, President & Co-Founder, The Rainmaker Group
  Disruption
• Cloud-driven leadership: 5 mandates to grow market share
  By Dr. Peter Agel, Global Segment Leader Hotels at Oracle & Sundar Swaminathan, Director, Marketing - Oracle Hospitality Global Business Unit
  The Cloud
• Cloud computing agreements: Five things to look out for
  By Joby Beretta, Founder and Executive Director at The Bench
  The Cloud & Legal Issues
• Not your father's service bus
  By Nick Price, Head of Systems & Technology Architecture at citizenM
  Service Bus Architecture
• Customer-centric hotel payments: Are you missing an opportunity to get more direct bookings?
  By Diederik Van Gool, Business Development Manager Travel & Leisure EMEA at worldpay
  Digital Payments
• Taking the guest experience to the next level with mobile access
  By Markus Boberg, Vice President Business Development at ASSA ABLOY Hospitality
  Mobile Access
• How IoT technology is re-imagining the guest experience
  By Suman Pal, Product & Pricing Management Leader at Agilysys
  Internet of Things
• So much more than “fixers”
  By Brenda O'Neil, Managing Director at Right
  The IT Team
• Why hack a thermostat in a hotel room?
  By Alexander Dörsam, Head of Security Services at Antago GmbH
  IoT and Security
• Building an adaptive security program for the hotel industry
  By Dileep Sreedharan, Information Security Director of the Jumeirah Group
  Security - A Practical Guide
• Total hotel revenue management? Scratch that! Call it revenue optimization!
  By Sherry Marek, Co Founder, Vice President at Datavision Technologies
  Business Intelligence
• Boosting direct hotel bookings with personalization as the solution
  By Kristian Valk, CEO & Founder Hotelchamp
  Personalization
• Ride the wave: The analytics tsunami is upon us
  By Paul Van Meerendonk, Director - Advisory Services at IDeaS Revenue Optimization
  Analytics
• Technology pressures on today’s property management systems
  By Jos Schaap, Founder and CEO of StayNTouch
  Property Management Systems
• Hotel apps: What’s next?
  By Roger El Khoury, Managing Partner at NEORCHA sarl
  Mobile Apps
• Boosting innovation in the HoReCa business
  By Olaf Koch, CEO of METRO AG
  Innovation
• What to do when being an astronaut is not an option any more
  By Jens Lapinski, Managing Director at Techstars
  Tech Startups
• My approach to revolutionizing the hospitality industry
  By Ian Millar, Professor at Ecole hôtelière de Lausanne
  Mentorships
• Guest value: the limiting factor to digitization in hospitality
  By Pierre Boettner , founder and CEO, hospitality pulse
  Guest Value
• Hotel Technology Next Generation: The way forward
  By Monika Nerger, Global Chief Information Officer at Mandarin Oriental Hotel Group
  HTNG in 2017
• The end of the PBX as we know it
  By David Maayani, CTO & Founder at GrayMatter Networks
  The evolving PBX
• The business of housekeeping: Is technology in housekeeping an option or a prerequisite?
  By Eric Rogers, Regional Head EMEA at FCS Computer Systems
  Technology in Housekeeping
• Realistic visions on the virtual world of hospitality
  By Guy-Georges Trigallez, Co Founder/Owner No Dutch No Glory
  Visual Content
• Bridge on the River Data: Reinforcements are on the way
  By Peter Starks, President - REDglobal, Former Dean of Faculty The Hague Hotel School
  Analytics
• The human side of change
  By Colin Abercrombie, Managing Director at Abercrombie Training and Management Consultancy
  Change Management
• Innovation Hub @ EAHM: Bringing research and educational benefits to hospitality stakeholders
  By Sanjay Nadkarni, Director of Research & Innovation at Emirates Academy of Hospitality Management
  Innovation Hub
• How to deal with consultants effectively: A view from the other side
  By Ted Horner, Information Technology and Services Consultant
  Technology Consultants
• All around the room
  By Fraser Hickox, Managing Director at The Conceptual Group
  Guest Facing Technology
• As the bartender buzzed and whirred, the martini was shaken, not stirred
  By David Sjolander, Chief Operating Officer at Hotel Technology Next Generation
  Robotics
• Hospitality industry expansion is being fueled by alternatives
  By Prakash Shukla, Managing Partner with seed firm Solarex LLC
  Technology Driving M&A
• Envisaging the hotel of the future
  By James Law, Founder & CEO at Cybertecture International
  Hotel of the Future