Hospitality asks different questions of their leaders

By Chris Sheppardson, Founder of the Chess Group of Companies | 12 Apr 16

One of the key points to understand about hospitality is that it is a meritocracy at heart, writes Chris Sheppardson, founder of the Chess Group of companies in the UK. Those that lead need not just good education and strategic understanding but the ability to understand customers and how to lead multi-craft and talented teams.

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