All around the room

By Fraser Hickox, Managing Director at The Conceptual Group | 30 Dec 16

In the hotel room, guests face a dizzying number of different touch points where they come into contact with technology. And in terms of how easy these human-tech interfaces are to find, then understand, and ultimately use, nearly all of them can be said to have room for improvement. Hong Kong-based Fraser Hickox takes us on a tour of the guest room, sharing his observations and insights.

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